COVID-19 UPDATE

Castle Hill LDV are prioritising the health and safety of our community and look forward to welcoming you to our dealership. Please find more information regarding our dealership trading and controls we have in place to ensure our staff and guests safety when they visit our dealership.

Sales
Our sales showroom is open Monday to Sunday for face-to-face trading for all customers as per the most recent NSW Health guidelines. Masks and QR Check-ins are compulsory for all walk-in customers and contactless click and collect will continue to be available for all customers who prefer a contactless transaction!

Service
Our Service Department is open Monday to Friday for all service, repair and maintenance needs.

For any guests visiting our dealership for sales or service, we will be continuing our strict Covid practices to ensure your safety and the safety of our staff and the greater community. These include:

• Daily cleaning procedures with increased frequency of disinfecting door handles,
• EFTPOS machines and frequently touched surfaces
• Hand sanitising upon entry and exit and as required throughout the day
• Masks are compulsory
• QR check-in codes are compulsary
• Additional hand sanitisers, wipes and surface sprays throughout our dealerships
• Reinforcement of appropriate food handling protocols including disposable cups and cutlery to ensure cleanliness
• Adherence to Government advice on best practice for washing hands, general hygiene and keeping 1.5m distance
• Sanitising of vehicles before pick up or delivery
• Compliance with all Government and public health warnings, practices and recommendations
• Online SMS invoice payment options for both sales and service

To view our trading hours or book a service, see below:

Trading hours

Book a service

Contact-less Car Buying

We are still providing all of our contactless options during this period for those that would prefer a contactless experience to ensure we can facilitate all of your vehicle needs.

Contactless options include:

• “Order & Collect” our 24/7 buy online function is open and available for all new vehicles
• Browse our New, Demonstrator and Pre-Owned vehicle stock online via our website
• Contactless car buying including personalised video walk throughs
• Receive a Personalised Finance Rate from our Finance & Insurance Team who can provide a quote over the phone or online
• Receive estimated weekly repayments online, over the phone
• Book your next Service online, or over the phone
• Contactless Car Servicing is available for your next visit including online SMS invoice payment
• Receive a quote online on Parts & Accessories

We ask for your support in helping to keep everyone healthy and happy and thank you for placing your trust in our company for your motoring needs.

If you have any questions, please do not hesitate to contact us on the phone or via to form below.

Kind Regards,

James Staveley
Dealer Principal

In line with government restrictions we are offering a 5 step contactless car buying option to ensure we can support our customers during lockdown, here’s how it works:

1. Speak with our team via phone, Facebook messenger, email or text

2. Facetime, or have our consultant send through a virtual walk through of your vehicle of interest

4. We’ll handle all your finance, payments, insurance and more over the phone

5. Organise a time for a contactless delivery

6. Smile and wave as you drive away happy with a stylish new car

If you have any questions or to lock in a contactless appointment, please fill in the enquiry form below.

Kind regards,

James Staveley

Dealer Principal